Yes my sky box is stuck on the accessibility on sky q screen and I can not do any thing with it have

[Ladyyyy]

Yes my sky box is stuck on the accessibility on sky q screen and I can not do any thing with it have tried all the resets and power down but nothing sorts it

[Daniel0210]

@Ladyyyy 

Sky have suggested the following...

• Unpair their Sky Q remote from the box by holding 4&6
• Wait for the remote to flash
• Then dismiss the information screen "Skip & set up later"
• Hold 1&3 to repair the remote control

If 4&6 does not allow you to clear the information screen, try holding 7&9 to reset the Sky Q remote then hold 1&3 and follow the on-screen setup journey to allow the remote to control the Tv.