Sky Q mini

[Jade139]

Hello, 

I had a sky Q mini box, it wasn't in use for a few months. I had this horrible smell that smelt like vinegar. I loved the sky Q mini box up and it was covered in this liquid, it seemed like the box melted. I didn't have anything on top of the box, so this couldn't have been the cause. 
I didn't know what to do with the box as it was covered in what looked like battery acid so I recycled the box, as it smelt really bad. 
I've just asked alt for a replacement but they are requesting my the box back, I didn't really think about this when I recycled the box, as I was more concerned about getting rid of this horrible smell, and mess the box made. I'm not sure if sky will now give me a replacement as I no longer have the box. 

[Jade139]

* lifted the sky Q mini box. 

[Daniel0210 · Accepted solution]

@Jade139 

As the mini box, like the main Sky Q box, was only loaned to you they will charge you for not returning it which is currently £52. Give Sky a call to discuss.m

[Jade139]

Thank you! 

[PandJ2020]

Indeed, it wasn't yours to dispose off.  (Even if damaged)

Sky are likely to charge a non-return fee of £52.  (And you've have to pay an additional £50 admin fee to have a new one loaned to you)

Of course, go ahead and contact Sky to see if they can assist otherwise.