Sky Q mini - will a 3rd box work with a 1TB sky q?

[wendle73]

I am trying to figure out whether it is worth paying £50 for a 3rd sky q mini box. I'm sure I've read somewhere that you can only have more than 2 if you have a 2TB box. I'm pretty sure my Sky Q box is a 1TB but I can't seem to find anywhere that tells me what size it is (I've looked on my sky account and in system settings but haven't found anything). It's offering me a 3rd box on My Sky but am I right in thinking that if I do have a 1TB then there will be limitations on what we can watch if all 3 boxes are being used? I'd appreciate any help or insight thank you.

[PandJ2020]

You need to check the hardware version.  https://www.sky.com/help/articles/sky-software-updates

It's not the total number of mini boxes (Sky will only lend you 4) that's the issue - it's the number of concurrent boxes.

No Q box supports more than 2 concurrent mini's.

[nigea99]

hi @wendle73 

The non UHD 1TB only supports 1 active mini (Hardware version 32Cxxx) the 1TB UHD box ( 32B2xxx) supports 2

As @PandJ2020 says you can only have a max of 2 active minis for SKY content  - although you can use more if being used only for streaming such as Netflix & in use first

[wendle73]

Thank you for this. It would seem that I actually have a 2TB box. 

So just to clarify I've understood what you are telling me directly, are you saying that it means I can only have 2 boxes viewing independently at the same time? Ie the third box would have to watch the same programme as one of the others or wouldn't be able to watch anything?

[PandJ2020]

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@wendle73 wrote:

Ie the third box would have to watch the same programme as one of the others or wouldn't be able to watch anything?

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The latter unfortunately.  (Other than stream as @nigea99 added)

[nigea99]

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@wendle73 wrote:

Thank you for this. It would seem that I actually have a 2TB box. 

So just to clarify I've understood what you are telling me directly, are you saying that it means I can only have 2 boxes viewing independently at the same time? Ie the third box would have to watch the same programme as one of the others or wouldn't be able to watch anything?

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hi @wendle73 

Not quite - if 2 minis are being used (unless as I mentioned one is being used for streaming an app) then the 3rd will come up with a message saying you can't use it at all

(Sorry I don't know the actual message) 

[wendle73]

Thank you very much for clarifying this. It does seem a bit pointless paying for 3 then.

[wendle73]

Thank you very much for your help. I was hoping we could watch 3 at the same time independently but if this isn't the case then you've saved me £50+😃

[nigea99]

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@wendle73 wrote:

Thank you very much for clarifying this. It does seem a bit pointless paying for 3 then.

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For many that is true - for some though it means they can have additional boxes in different rooms that they may not be in at the same time (e.g. Kitchen vs Bedrrom)

[PandJ2020]

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@wendle73 wrote:

Thank you very much for your help. I was hoping we could watch 3 at the same time independently but if this isn't the case then you've saved me £50+😃

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Just for clarity the main Q box doesn't count towards that number.  So you can watch 3 screens at once, just not 3 minis...

[wendle73]

Oh ok thanks, maybe it will work for me then

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@PandJ2020 wrote:

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@wendle73 wrote:

Thank you very much for your help. I was hoping we could watch 3 at the same time independently but if this isn't the case then you've saved me £50+😃

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Just for clarity the main Q box doesn't count towards that number.  So you can watch 3 screens at once, just not 3 minis...

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Ah ok, maybe it will work for me after all then. Thank you 😁