Sky Q mini box started freezing / pausing even when trying to watch recordings

[Laura+DMul]

Had sky q for 5 years now and never had problems but one mini box for last week has started to freeze and pause making it impossible to watch now live tv or recordings. Could it be that we need a replacement? 

had new internet but that was a while ago and it's much better now too and has been fine up to now. 

thanks 

[Quoman7]

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@Laura+DMul wrote:

Had sky q for 5 years now and never had problems but one mini box for last week has started to freeze and pause making it impossible to watch now live tv or recordings. Could it be that we need a replacement? 

had new internet but that was a while ago and it's much better now too and has been fine up to now. 

thanks 

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Hi @Laura+DMul Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot, then do the same with the Mini box?