Sky Q mini box not working

[Steve362]

We've moved the sky Q mini box and it's not connecting with the main box. Suggested we need a boaster box

[oldfella · Accepted solution]

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@Steve362 wrote:

We've moved the sky Q mini box and it's not connecting with the main box. Suggested we need a boaster box

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Hi @Steve362 

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may indeed need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

[Steve362]

Thanks that's really useful advice. Kind regards 

[PDP1]

The sky mini box will not start after rebooting. Stuck with orange light on box

[Laing1]

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@PDP1 wrote:

The sky mini box will not start after rebooting. Stuck with orange light on box

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@PDP1 what happens if you press the orange light/button does it start up then if so then do the following 

Try resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.

[PDP1]

Mini box is temperamental.

Works and then doesnt.

Have to constantly reboot.

Believe the unit is broken.

[Laing1]

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@PDP1 wrote:

Mini box is temperamental.

Works and then doesnt.

Have to constantly reboot.

Believe the unit is broken.

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@PDP1 when the mini box needs rebooting are you rebooting the mini box only or rebooting the main box first ? if you are not rebooting the main box first try doing that 

[PDP1]

Yes tried rebooting main box first still have issues. Need new box.

How do you contact an engineer?

[Laing1]

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@PDP1 wrote:

Yes tried rebooting main box first still have issues. Need new box.

How do you contact an engineer?

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@PDP1 You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number. If you are in ROI please change the flag at the bottom right to the ROI flag

[PDP1]

How do you phone sky if you arent on sky for phone.

Website takes you round in circles 

[Laing1]

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@PDP1 wrote:

How do you phone sky if you arent on sky for phone.

Website takes you round in circles 

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@PDP1 click on the link i supplied and scroll down to need more help and click on that it will supply a number 

[PDP1]

Thanks will try