Sky Q mini box connection

[Colin190671]

Hi 

My mini box constantly disconnects from my main box and internet, it mainly happens at night, the main box doesn't have sleep mode activated other boxes don't seem to have this problem, tried all the resets , but still no joy, I assume it is the box, but don't want a engineer to call as would need to take time off work, will Sky replace box? Any advice would be helpful, but like I said tried all the normal solutions. Thanks

[SuperMatt]

Hello, @Colin190671. I'll send you an invite to a private chat shortly and we can help you get this working for you.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141