Sky q box

[Dobes1]

Sky Q box Internet connection keeps dropping. Our broadband is fine as we can use the Internet on other devices and our speed test is fine. I have tried everything in the user guides, switching off, resetting and reconnecting several times and resetting the router, but nothing helps at all

[SuperMatt]

Hello, @Dobes1. I'll send you an invite to a private chat shortly and we can help you get this working for you.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141