Sky Q hub settings will not activate

[Frickies]

"Settings" although the box is highlighted it will not activate., I've tried two different controls and two different friends!  None of us can get it to work!

[MightyQuinn]

Hi @Frickies   Does the Select (Ok) button work everywhere else?

[Frickies]

Yes, until it gets to the option of "settings" and won't respond to "set up later" either

(and love your name, from Manfred Mann?)

[MightyQuinn]

Hi @Frickies   Sorry, exactly what "settings" are you talking about. You mention Sky Q Hub (which is a broadband router) but you have posted in the Sky Q TV community. I assumed you meant Settings on the Sky Q box menu.

[Frickies]

Oh dear, it's my brother's Sky Q but he's even more clueless than me.  We have two televisions.  On 15th May there was an outage on Sky.  Through a friend's help we've managed to get his television up and working but the television downstairs (a hub box?) won't.  There is a screen (having pressed the appropriate connection button upstairs) which says "Accessibility on Sky Q" and at the bottom are 2 boxes, neither of which responds.

[Frickies]

Our router is not Sky but were definitely connected as I just received a newer version today

[Daniel0210 · Accepted solution]

@Frickies 

So it's not a Sky Q hub, it's a Sky Q mini box.

Sky have suggested the following...

• Unpair their Sky Q remote from the box by holding 4&6
• Wait for the remote to flash
• Then dismiss the information screen "Skip & set up later"
• Hold 1&3 to repair the remote control

If 4&6 does not allow you to clear the information screen, try holding 7&9 to reset the Sky Q remote then hold 1&3 and follow the on-screen setup journey to allow the remote to control the TV.

[Frickies]

Text boxes

"Settings"

"Skip & set up later"

[Daniel0210]

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@Frickies wrote:

Text boxes

"Settings"

"Skip & set up later"

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@Frickies 

See my post immediately above yours which is Skys recommended action for this.

[Frickies]

Thank you so much.... 🌟🌟🌟🌟🌟🌟