Sky Q flashes and doesn't connect

[Roro]

Hello,

My SKy Q box, flashes and doesn't connect, Internet working, try unplugging it and plugging it back, remote doesn't work either (change the batteries and tried all troubleshooting).

Any help?

Thanks.

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Roro]

Good afternoon.

I still need help, Sky box seems to be working now, but remote not responding.

[Laing1]

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@Roro wrote:

Good afternoon.

I still need help, Sky box seems to be working now, but remote not responding.

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@Roro Try resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.

[Roro]

Good afternoon,

I believe my remote is not working. Changed batteries, tried to reset it by pressing 7 & 9, and then 1&3 with no luck, LED lights don't blink or do anything, but I can see a bit of light on the buttons in the remote.

Any button I press shows me the "search" option on the tv, an doesn't allow me to do anything else.

I guess I will need to replace the remote but it's not even 2 months old.

[Roro]

Did that. Still no luck. Remote is not even 2 months old 

[Chodley]

How long did you hold down 7&9 ?

[Roro]

I was waiting the the Led lights to flash but nothing happened, for I try different ways. Few seconds first (10-15 secs), then 30 sec, then a min, I can see the remote lights up but not the tiny LED ligth at the top.

[Chodley]

The remote doesn't have any lights. other than the little one above play/pause, does it?

[Roro]

No, unfortunately the light does not light up but the buttons on my remote do when I press any of them. I wish I could send a picture of the remote.

Batteries are new, button to switch on/off the box work but then any of the other respond, and if they do they altered the sound on the tv o switch off the box all of the sudden.

[Laing1]

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@Roro wrote:

No, unfortunately the light does not light up but the buttons on my remote do when I press any of them. I wish I could send a picture of the remote.

Batteries are new, button to switch on/off the box work but then any of the other respond, and if they do they altered the sound on the tv o switch off the box all of the sudden.

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@Roro the buttons on a Sky Q remote do not light up are you sure you dont have a Sky syream remote 

To add a picture reply to a post and click on the icon that looks like a camera (if you put your mouse curser over it it will say insert photos) above the reply box 

[Chodley]

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@Roro wrote:

No, unfortunately the light does not light up but the buttons on my remote do when I press any of them. I wish I could send a picture of the remote.

Batteries are new, button to switch on/off the box work but then any of the other respond, and if they do they altered the sound on the tv o switch off the box all of the sudden.

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I meant they don't have any buttons that are supposed to light up so it sounds like the wrong remote.

[Roro]

 

This is the remote.

[Laing1]

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@Roro wrote:

 

This is the remote.

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@Roro thats definately not a Sky Q remote its a Sky Glass/Stream remote