0

Discussion topic: Sky Q download failing

Reply
This message was authored by clunniss This message was authored by: clunniss

Sky Q download failing

Sky Q downloads are failing.  The box tells me it fails because of no subscription. Works occasionally after a reset but most fail.  Same behaviour for programmes on multiple channels.  I have the HD package and my Wi-Fi and internet connections are good.  I've tried all the reset options suggested in the FAQs but nothing fixes the issue for anything more than one or two downloads 

Reply

All Replies

This message was authored by Quoman7 This message was authored by: Quoman7

Re: Sky Q download failing

Posted by a Superuser, not a Sky employee. Find out more

@clunniss wrote:

Sky Q downloads are failing.  The box tells me it fails because of no subscription. Works occasionally after a reset but most fail.  Same behaviour for programmes on multiple channels.  I have the HD package and my Wi-Fi and internet connections are good.  I've tried all the reset options suggested in the FAQs but nothing fixes the issue for anything more than one or two downloads 


Hi @clunniss Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?

-------------------------------------------------------------------------
I used to have superpowers… But a therapist took them away.
clunniss
Topic Author
This message was authored by clunniss This message was authored by: clunniss

Re: Sky Q download failing

Thanks for replying @Quoman7 

Tried your suggestion, same outcome as all the other resets I've done.  It enables a singular download but if you queue anything or try subsequent downloads the box reports Failed, no subscription.

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion