Sky Q doesn't work in my house, will Sky Glass?

[Mummycliff]

A family member can't get Sky W to work in their home. Several Sky engineers have attempted to fix it but they are saying it is a problem with the signal near their home. Their WiFi works brilliant - if they got Sky glass instead would that work? Sorry I don't understand how it all works. TIA 

[Padam_Padam]

---

@Mummycliff wrote:

A family member can't get Sky W to work in their home. Several Sky engineers have attempted to fix it but they are saying it is a problem with the signal near their home. Their WiFi works brilliant - if they got Sky glass instead would that work? Sorry I don't understand how it all works. TIA 

---

Their WiFi may work brilliantly, but what speed is it? 

Sky Glass is a TV but if your family member doesn't need a TV then they can get a Sky Stream puck which is a small box which connects to their existing TV and receives Sky TV via broadband. 

But the broadband needs to be fast and stable in order for Sky Stream (or Sky Glass) to function. Sky recommend a minumum of 30Mbps but ideally you want it to be faster, depending on how many other devices need to use the broadband. 

[Mummycliff]

Thats great thanks. That sounds like a better solution rather yhan sku glass. Not sure exactly what speed the broadband i but apparently its on the of best. We'll try your auggestion. Thanks 

[TimmyBGood]

---

@Mummycliff wrote:

Several Sky engineers have attempted to fix it but they are saying it is a problem with the signal near their home. 

---

For information: 'signal near their home' is irrelevant to satellite television (there's coverage of the whole of the UK) but uninterrupted line of sight from the dish position to the appropriate satellite cluster in orbit is crucial.