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Discussion topic: Says techincal fault on screen how do i fix it

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This message was authored by: Steveo5

Says techincal fault on screen how do i fix it

Screen says technical fault, how do I fix it, been same all day

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This message was authored by: Daniel0210

Re: Says techincal fault on screen how do i fix it

Posted by a Superuser, not a Sky employee. Find out more

@Steveo5 

First thing to try is a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if necessary-
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: Steveo5

Re: Says techincal fault on screen how do i fix it

All sorted thank you, a reboot did the trick

This message was authored by: Tracey93

Re: Says techincal fault on screen how do i fix it

It did not work

This message was authored by: Daniel0210

Re: Says techincal fault on screen how do i fix it

Posted by a Superuser, not a Sky employee. Find out more

@Tracey93 

If the reboot didn't work try the troubleshooting on this link.

https://www.sky.com/help/articles/there-is-a-technical-fault-with-this-channel


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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