Returning sky box

[M-Owen]

We live on a caravan park and our address for our sky package is this address. However because its a "holiday" park we cannot accept post and therefore we have not received our boxes to return the equipment. We have a different address you can send it too but I can't get hold of anyone to sort this! 😒😒

[Daniel0210]

@M-Owen 
If you’ve successfully cancelled your subscription Sky should send out returns packaging near the end of the cancellation period, [14 days for Broadband hub and 31 days for Sky Q box(es)], but to the address that the subscription was registered at.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

[Dawn20]

I cancelled all of my subscriptions in January 24. I had Sky Q, Internet and a Mini box. I have received and returned the Mini box, but when I call about the return package for the Sky Q, Booster and Modem, I am told that they have sent this twice, but nothing has been received. So they are now telling me to get a box, tape and return all at my cost otherwise I will be charged.... Is this right???? 

[Daniel0210]

@Dawn20 

There is no cost!

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.