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Discussion topic: Sky Q devices missing from My Sky app

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p1ntplease
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Sky Q devices missing from My Sky app

‎19 Oct 2024 07:41 AM

Upgraded to Sky Q  about a month ago and all devices were showing in the app. Now when selecting "check your services" my hub, SR 203, and booster are shown but my sky q devices aren't. The app shows Sky+ HD instead. I've deleted and reinstalled the app without success. 

Anyone else had this problem?

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ozsat
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Re: Sky Q devices missing from My Sky app

‎19 Oct 2024 09:48 AM

Posted by a Superuser, not a Sky employee. Find out more

Yes - I've had SkyQ since launch but the checker says I have Sky+.

 

@p1ntplease wrote:

Upgraded to Sky Q  about a month ago and all devices were showing in the app. Now when selecting "check your services" my hub, SR 203, and booster are shown but my sky q devices aren't. The app shows Sky+ HD instead. I've deleted and reinstalled the app without success. 

Anyone else had this problem?

 

================================================
SkyQ Silver bundle (V2 2TB with UHD/HDR + two minis) in Sky region #71 (Oxford) using VirginMedia Gig1 Fibre (1.2Gbps/100Mbps).

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ozsat
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This message was authored by ozsat This message was authored by: ozsat Answer

Re: Sky Q devices missing from My Sky app

‎19 Oct 2024 09:48 AM

Posted by a Superuser, not a Sky employee. Find out more

Yes - I've had SkyQ since launch but the checker says I have Sky+.

 

@p1ntplease wrote:

Upgraded to Sky Q  about a month ago and all devices were showing in the app. Now when selecting "check your services" my hub, SR 203, and booster are shown but my sky q devices aren't. The app shows Sky+ HD instead. I've deleted and reinstalled the app without success. 

Anyone else had this problem?

 

================================================
SkyQ Silver bundle (V2 2TB with UHD/HDR + two minis) in Sky region #71 (Oxford) using VirginMedia Gig1 Fibre (1.2Gbps/100Mbps).

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p1ntplease
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This message was authored by p1ntplease This message was authored by: p1ntplease

Re: Sky Q devices missing from My Sky app

‎20 Oct 2024 11:49 AM

@ozsat  Thanks for replying good to know it's not just me. Just discovered Sky hub lists all attached Sky Q devices as  Sky+ HD as well.

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