This discussion topic has been answered Discussion topic: Sky Q devices missing from My Sky app
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Message posted on 19 Oct 2024 07:41 AM
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Upgraded to Sky Q about a month ago and all devices were showing in the app. Now when selecting "check your services" my hub, SR 203, and booster are shown but my sky q devices aren't. The app shows Sky+ HD instead. I've deleted and reinstalled the app without success.
Anyone else had this problem?
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Message posted on 19 Oct 2024 09:48 AM
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Yes - I've had SkyQ since launch but the checker says I have Sky+.
@p1ntplease wrote:Upgraded to Sky Q about a month ago and all devices were showing in the app. Now when selecting "check your services" my hub, SR 203, and booster are shown but my sky q devices aren't. The app shows Sky+ HD instead. I've deleted and reinstalled the app without success.
Anyone else had this problem?
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SkyQ Silver bundle (V2 2TB with UHD/HDR + two minis) in Sky region #71 (Oxford) using VirginMedia Gig1 Fibre (1.2Gbps/100Mbps).
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Message posted on 19 Oct 2024 09:48 AM
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Yes - I've had SkyQ since launch but the checker says I have Sky+.
@p1ntplease wrote:Upgraded to Sky Q about a month ago and all devices were showing in the app. Now when selecting "check your services" my hub, SR 203, and booster are shown but my sky q devices aren't. The app shows Sky+ HD instead. I've deleted and reinstalled the app without success.
Anyone else had this problem?
================================================
SkyQ Silver bundle (V2 2TB with UHD/HDR + two minis) in Sky region #71 (Oxford) using VirginMedia Gig1 Fibre (1.2Gbps/100Mbps).
Message posted on 20 Oct 2024 11:49 AM
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Re: Sky Q devices missing from My Sky app
@ozsat Thanks for replying good to know it's not just me. Just discovered Sky hub lists all attached Sky Q devices as Sky+ HD as well.
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