04 Oct 2023 03:33 PM
Sky Q is cutting out every couple of mins when watching live and recording.
I have turned off at mains for couple of hours, checked cables several times, checked viewing card was in correct and dust free, there are no abstructions to satellite dish. I even reset the broadband.
I have also ran a software update.
LNB type is on Wideband (personal dish not shared)
I'm at a loss on what to do to resolve this issue
Any help would be really appreciated
Thank you 🙂
04 Oct 2023 03:46 PM - last edited: 04 Oct 2023 03:51 PM
Posted by a Superuser, not a Sky employee. Find out more
@G.. wrote:
Sky Q is cutting out every couple of mins when watching live and recording.
I have turned off at mains for couple of hours, checked cables several times, checked viewing card was in correct and dust free, there are no abstructions to satellite dish. I even reset the broadband.
I have also ran a software update.
LNB type is on Wideband (personal dish not shared)I'm at a loss on what to do to resolve this issue
Any help would be really appreciated
Thank you 🙂
Hi @G..
I assume the box is not excessively hot and is well ventilated and not stacked with other devices.
Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.
Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.
Resetting the settings will also reset:
Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.
04 Oct 2023 03:47 PM
Posted by a Superuser, not a Sky employee. Find out moreExplain 'cutting out'.
Picture going black or something else?
04 Oct 2023 06:52 PM
Thanks for reply so yeah screen goes blank for 1-2 seconds then continues with programme I'm watching
thanks 🙂
04 Oct 2023 06:53 PM
Posted by a Superuser, not a Sky employee. Find out moresounds like a dodgy cable
04 Oct 2023 07:04 PM
You any idea what cable it would be?
thanks
04 Oct 2023 07:37 PM
I will try this soon as I've finished watching bargain loving brits in the sun 🙂 thanks
04 Oct 2023 07:38 PM
I am sky staff haha I just can't work out the issue
04 Oct 2023 10:05 PM
Posted by a Superuser, not a Sky employee. Find out more12 Oct 2024 06:10 PM
I am having exactly the same problem , picture goes black & sound cuts out intermittently for a second or two , regardless of sky channel via satellite or app channel via internet. Did you resolve your issue and was it dodgy Cable?
DS.
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