Discussion topic: Sky Q continually disconnected from the wifi
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Message posted on
14 Oct 2023
08:23 PM
- last edited:
16 Oct 2023
09:45 AM
by
Kelsingra
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Sky Q continually disconnected from the wifi
Our Sky Q box will not stay connected to our toob wifi.
We have re-entered the wifi password loads of times, but within seconds it's disconnected again.
(removed)
Earlier in the day it was working absolutely fine.
All our other devices are connected to the wifi and aren't having an issues.
HELP! Please can someone help before I throw the box out the window!
Moderator note: Removed inappropriate language
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All Replies
Message posted on 16 Oct 2023 09:59 AM
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Re: Sky Q continually disconnected from the wifi
Hi there, Hoffy. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
Message posted on 18 Oct 2023 10:25 AM
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Re: Sky Q continually disconnected from the wifi
We are still looking to help you @Hoffy . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks
Message posted on 23 Oct 2023 10:25 PM
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Re: Sky Q continually disconnected from the wifi
Mine is doing excactly the same. Boxes including main keep disconnecting but all other devices working. The features on my smart tv are working but box saying no network? Ever since i moved to toob. Cant be toob though as wifi fine on everything else so must be sky?!
Message posted on 24 Oct 2023 08:50 AM
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Re: Sky Q continually disconnected from the wifi
Thanks for escalating this. We’ve sent an invite to chat.
Message posted on 26 Oct 2023 09:17 AM
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Re: Sky Q continually disconnected from the wifi
We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks
Message posted on 11 Jul 2024 07:58 PM
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Re: Sky Q continually disconnected from the wifi
I am also having this exact problem, how do I fix it?
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