Sky Q boxes on both televisions not connected to Internet and finding it impossible to connect

[Susan641]

Sky Q boxes not connecting to Internet on both televisions and impossible to connect. I have turned off at the plug, reset the boxes and reset the router!

[Greenfingers001]

Hi there @Susan641 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you @Susan641 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks