Sky Q box

[GrimReader]

My Sky q box and my tv won't recognise each other. I am on my 3rd box and sky "cant" send an engineer until the 21st Feb next year. Meanwhile, I still have to pay for sky tv. I'm not at all happy! 🤨

[oldfella]

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@GrimReader wrote:
My Sky q box and my tv won't recognise each other. I am on my 3rd box and sky "cant" send an engineer until the 21st Feb next year. Meanwhile, I still have to pay for sky tv. I'm not at all happy! 🤨

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What exactly is your issue @GrimReader ?

ie in what will they not recognise each other?

[GrimReader]

Hi, Oldfella! The tv gives me a "no signal" notice, and the sky q box doesn't go past the "you will be up and running..." notice. The sky q box light stays on red. I haven't moved any cables from anywhere, until the  fault first began. I have been through the reset so many times!

[oldfella]

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@GrimReader wrote:

Hi, Oldfella! The tv gives me a "no signal" notice, and the sky q box doesn't go past the "you will be up and running..." notice. The sky q box light stays on red. I haven't moved any cables from anywhere, until the  fault first began. I have been through the reset so many times!

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Hi @GrimReader 

Have you tried pressing the Standby button (Amber led) on the front of the min box.
If this turns the mini box on
With the mini box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the mini box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.

[GrimReader]

Unfortunately, I don't have a mini box. I only have a main box.  Since the box won't turn on, I can't connect the remote. 

[Chodley]

"The tv gives me a "no signal" notice, and the sky q box doesn't go past the "you will be up and running..." notice."

How are you getting both of these? Is it at different times?

[oldfella]

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@GrimReader wrote:

Unfortunately, I don't have a mini box. I only have a main box.  Since the box won't turn on, I can't connect the remote. 

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Sorry @GrimReader .

Its the same procedure with the main Q box.

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.

[Chodley]

He said the button light is red though, not amber, I think?

[GrimReader]

Have tried all of that! 

[Chodley]

  the "Answer" button doesn't mean "reply" on here.

It means "this post has the right Answer to my problem."

[GrimReader]

Hi, Chodley! The button light is red!

[Chodley]

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@GrimReader wrote:

Hi, Chodley! The button light is red!

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Yeah that's what I said

That says to me the box is knackered and unable to boot properly.

[GrimReader]

So, you can probably tell, I'm new. 🫠

[GrimReader]

It's the 3rd box in a week. They can't all be broken, surely?

[Chodley]

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@GrimReader wrote:

So, you can probably tell, I'm new. 🫠

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It happens quite often 😄. Confusing because the actual Reply button is just a swooshy arrow. Unintuitive.