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Discussion topic: My Sky Q is taking ages to update

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Peggy8
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This message was authored by Peggy8 This message was authored by: Peggy8

My Sky Q is taking ages to update

‎27 Nov 2024 07:07 PM

The software download has been going for 40 mins now and it just says update in progress. The tv isn't working and nor are the apps 

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MightyQuinn
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This message was authored by MightyQuinn This message was authored by: MightyQuinn

Re: My Sky Q is taking ages to update

‎27 Nov 2024 08:12 PM

Posted by a Superuser, not a Sky employee. Find out more

Hi @Peggy8   Did you kick off the software update, because it normally performs updates automatically overnight. If possible please upload an image. In most cases people find that it is the TV (not the Sky Q box) that requires your attention with the TV remote. The image will tell us.

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