Sky Q box

[Vickibee123]

The apps aren't working and it keeps switching off. Then blue screen comes on saying service unavailable . Press home button. Any advice as to what's wrong with it? Thanks. 

[oldfella · Accepted solution]

---

@Vickibee123 wrote:

The apps aren't working and it keeps switching off. Then blue screen comes on saying service unavailable . Press home button. Any advice as to what's wrong with it? Thanks. 

---

Hi @Vickibee123 

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[Jmoulding]

Power cycle may do the job too! Check WiFi is connected 

[Vickibee123]

Thank you. I'll give them both a bash tomorrow. X

[Tanyagulati]

How can I change the wideband to lnb. My sky box says no signal after I've reset it

[Laing1]

---

@Tanyagulati wrote:

How can I change the wideband to lnb. My sky box says no signal after I've reset it

---

@Tanyagulati you would only need to change th LNB type If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.