Message on screen says please insert your viewing card with the chip facing up

[Karen292]

Message on screen says please insert your viewing card with the chip facing up.

I don't have a viewing card

[Tom-W19]

Hi @Karen292 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Karen292]

Phoned the sky team and getting an engineer out to fix it 

thanks

[Invisiblename]

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@Karen292 wrote:

Message on screen says please insert your viewing card with the chip facing up.

I don't have a viewing card

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If you've got Sky Q you must have a viewing card; it goes in a slot in the side of the box.