Sky Q box won’t turn on. Amber light on. Fan constantly on.

[DR211]

My sky box is doing this exact same thing and I have now had 3 replacment boxes and an engineer visit.  Can someone please post the issue and the fix please.

[Chodley]

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@DR211 wrote:

My sky box is doing this exact same thing and I have now had 3 replacment boxes and an engineer visit.  Can someone please post the issue and the fix please.

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Do you have an EE router connected by ethernet? Long shot but I just wonder...

[DR211]

Yeah I do!  

[Chodley]

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@DR211 wrote:

Yeah I do!  

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It seems that there might be something screwy with the ethernet ports on these (another thread has something from EE admitting it, I should have bookmarked it)

Can you try wifi (usually less reliable but in these circumstances...) or putting a cheap 100Mb switch in between?

[DR211]

That a very strange problem to have with Ethernet ports, but I will give it a go and let you know if that resolves the issue.  Thanks for your help.  

[Chodley]

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@DR211 wrote:

That a very strange problem to have with Ethernet ports, but I will give it a go and let you know if that resolves the issue.  Thanks for your help.  

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Yes, extremely strange

Found the post

[mcgr1]

Just FYI. Although we did have this issue many months ago (and we also have an EE router with a wired connection into our main Sky Q box) we've not had issues for a good while I.e months and months. 

From memory, According to the 2 Sky engineers who came out to sort this problem, it was a combination of.......in no particular order.....poor build quality boxes, software updates on the box and storage capacity.  available on the box. 

[Chodley]

In other words, they had no idea 😉

[mcgr1]

I guess. But in their defence, they're not really software (or hardware) engineers. 

Yes, they should know a lot about the technology, but as somebody who works in IT development, knowing everything about a system that has so many variables is almost impossible and definitely improbable. Especially when other factors from a 3rd party, i.e. EEs own technology, are changing regularly. 

[DR211]

Update -  connecting via WiFi instead of ethernet cable to the EE router seems to have resolved the problem. 

I was having the issue daily and since connecting via WiFi I haven't had it happen once in about 9 or 10 days. 

Thanks all for your advice on this.