Sky Q box requires daily unplugging

[SukSum]

Hi

my Sky Q main box freezes daily and requires unplugging and re plugging.

The buttons or remote control does not operate until it has been unplugged and re plugged.

[Addie15]

Hi there! We have escalated your post to our Community Messaging Team. Look out for the chat bubble to start the conversation.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[SukSum]

Please escalate this issue as my problem has not been resolved.

Maybe I need a new box?

[Laing1]

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@SukSum wrote:

Please escalate this issue as my problem has not been resolved.

Maybe I need a new box?

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@SukSum I have re-escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to SukSum.

[T+K+Baker]

I've had the same issue for two years, although the box can be ok for a couple of weeks. There is no problem with my broadband or dish. The problem is in the Sky Q box. Please advise as unplugging it is getting tedious.