This discussion topic has been answered Discussion topic: Sky q box turns itself on
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Message posted on 07 Apr 2023 10:05 AM
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My Sky Q box turns itself on randomly. Happens during th3 day and at night. I have tried leaving the TV unplugged from the wall and it still happens - it turns itself on and also the Bose sound bar too - hence I know it has happened. Sky Q is connected to tv by hdmi and to sound bar by optical. Any ideas?
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Message posted on 12 Apr 2023 03:50 PM
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Many thanks. Going through the Sky webpage it gave the impression that the best way to get a problem fixed was on this discussion board. In the end I found the phone number for Sky help and spent half an hour with a very helpful chap who went through a number of steps none of which seemed to help. New Q box arrives tomorrow!!
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Message posted on 07 Apr 2023 01:10 PM
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Re: Sky q box turns itself on
I have a linked problem
Why on earth did sky decide not to use seperate Amber and Green LEDs on the Q box?
I struggle to see when the box is off or not
Message posted on 12 Apr 2023 01:41 PM
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Re: Sky q box turns itself on
Do Sky help desk ever post on here? I am getting no response from Sky.
Message posted on 12 Apr 2023 01:58 PM
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Re: Sky q box turns itself on
@BigDogDaddy wrote:
Do Sky help desk ever post on here?
No, they don't. This is primarily a forum for customers to help each other.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 12 Apr 2023 03:50 PM
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Many thanks. Going through the Sky webpage it gave the impression that the best way to get a problem fixed was on this discussion board. In the end I found the phone number for Sky help and spent half an hour with a very helpful chap who went through a number of steps none of which seemed to help. New Q box arrives tomorrow!!
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