Sky q box turns itself on

[BigDogDaddy]

My Sky Q box turns itself on randomly.  Happens during th3 day and at night.  I have tried leaving the TV unplugged from the wall and it still happens - it turns itself on and also the Bose sound bar too - hence I know it has happened.  Sky Q is connected to tv by hdmi and to sound bar by optical.  Any ideas?

[Anonymous]

I have a linked problem 

Why on earth did sky decide not to use seperate Amber and Green LEDs on the Q box? 

I struggle to see when the box is off or not

[BigDogDaddy]

Do Sky help desk ever post on here?  I am getting no response from Sky.

[TimmyBGood]

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@BigDogDaddy wrote:

Do Sky help desk ever post on here?

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No, they don't.  This is primarily a forum for customers to help each other.

[BigDogDaddy · Accepted solution]

Many thanks.  Going through the Sky webpage it gave the impression that the best way to get a problem fixed was on this discussion board.  In the end I found the phone number for Sky help and spent half an hour with a very helpful chap who went through a number of steps none of which seemed to help.  New Q box arrives tomorrow!!