26 Feb 2024 10:36 PM
I have a replacement Sky Q box arriving tomorrow after I submitted an on-line request. I understand that my old box must be returned. Do I just hand the old box over to the courier (after removing the viewing card), or will I be given packaging to use?
26 Feb 2024 10:38 PM - last edited: 26 Feb 2024 10:39 PM
Posted by a Superuser, not a Sky employee. Find out moreYes just put it in the box the new one came in. The courier will wait.
make sure you take the power cable that comes with the new one, there are two types.
26 Feb 2024 10:51 PM
Thanks @Chodley . I currently have the "brick box" power supply that connects to the Q box via an orange plug. I was intending to keep it (along with the HDMI lead) just in case there any problems with the new ones.
27 Feb 2024 07:19 AM
Posted by a Superuser, not a Sky employee. Find out more
@ianmerseyside wrote:
Thanks @Chodley . I currently have the "brick box" power supply that connects to the Q box via an orange plug. I was intending to keep it (along with the HDMI lead) just in case there any problems with the new ones.
You should return the external power supply if the new box does not need it (just check any replacement boxes to ensure they have one if needed)
Make sure you remove your viewing card before sending the old box back
27 Feb 2024 07:33 AM
Posted by a Superuser, not a Sky employee. Find out more
@ianmerseyside wrote:Thanks @Chodley . I currently have the "brick box" power supply that connects to the Q box via an orange plug. I was intending to keep it (along with the HDMI lead) just in case there any problems with the new ones.
It's quite likely that's the wrong type for the new box
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