26 Feb 2024 09:47 PM
I received a new sky q box replacement today. All installed fine except for Bbc saying not supported and need to upgrade to HD. Totally confused as sky q box. Can anyone help.
26 Feb 2024 10:37 PM - last edited: 26 Feb 2024 10:37 PM
Posted by a Superuser, not a Sky employee. Find out moremake sure it's on the latest software. Is 101 listed as BBC One Regional HD?
27 Feb 2024 07:11 AM
Posted by a Superuser, not a Sky employee. Find out more
@Cewt74 wrote:
I received a new sky q box replacement today. All installed fine except for Bbc saying not supported and need to upgrade to HD. Totally confused as sky q box. Can anyone help.
hi @Cewt74
Hopefully it will sort itself out
May I suggest you try a power down restart of your main SKY Q box :
Use the remote to place it into standby mode
Then remove the power to it (either switch off at mains or remove the power plug)
Wait at least 30s
Then re-apply the power & wait for it to fully restart - this may take a few minutes.
Once the main box is restarted do the same power down on each of the mini boxes.
If that doesn't sort it, in the short term try watching one of the alternate regional channels you will find in 951 onwards
If it still persits after a couple of days come back & we will escalate to a support team
27 Feb 2024 08:30 AM
How do I find out what the latest software should be?
27 Feb 2024 08:50 AM
Posted by a Superuser, not a Sky employee. Find out more
@Cewt74 wrote:
How do I find out what the latest software should be?
@Cewt74 the latest software should start with Q250 as per the link below
https://www.sky.com/help/articles/sky-software-updates
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 90 minutes
New Discussion