Have got sky ultimate tv but still being billed for Netflix as a separate item

[bob42]

Have sky ultimate tv but still being billed separately for Netflix 

[Laing1]

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@bob42 wrote:

Have sky ultimate tv but still being billed separately for Netflix 

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@bob42 have you followed the instructions in the link below

https://www.sky.com/help/home/sky-apps/tv-apps-on-my-sky-q-box/articles/apps-on-sky-q-and-glass-netf...

[bob42]

I thought when I got sky they would deal with Netflix as they said, however they did not, so have cancelled Netflix myself .

Thanks

Have another issue now.

 Have a sky puck that keeps cutting out leaving me with a blank screen and picture freezes and no sound sometimes even though the program is playing, have to keep turning it off and back on again, 4 or 5 times during a program, was watching sky Atlantic and channel 5 both were doing it.