Sky Q box regulary loses internet connection.

[Mattcarpenter82]

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@Chodley wrote:

001 not 100

2.4 not 2.5

😉

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Thanks, I was in the middle of a night walk

[Mattcarpenter82]

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@R.W+Laidlaw wrote:

As long as you have asked the Sky box to connect via wired, there is no need to turn off wifi. 

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Confirmed my thoughts, thankyou!

[Chodley]

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@R.W+Laidlaw wrote:

As long as you have asked the Sky box to connect via wired, there is no need to turn off wifi. 

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This is inaccurate in my experience. The Q will randomly decide to forget it should be using ethernet and go back to wifi if you leave it enabled.

[R.W+Laidlaw]

Mine has not lost connection once since before Christmas when I gave up on wifi and connected via cable. Same with the UHD box from this week onwards. I deleted the old wifi password, so the box will not even try to connect. 

[Chodley]

Maybe deleting it (where from?) helped

I just did a network reset and assumed it would not retain the old connection details. Whether it went wrong again within 3-4 weeks I couldn't say for sure but it definitely did at some point not too much later. Others on here have had ongoing problems until also disabling wifi.

[jonathanxxxxxxxx]

Had the same problem for a long time and has since come back. I don't have the problem with the PS5 that sits next to the Sky Q box or the Tv that sits above it. It is definitely a Sky box problem. 

[jonathanxxxxxxxx]

Yes, atleast with a dish you have some alternative. I wouldn't touch Glass for the same reason.

[Chodley]

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@jonathanxxxxxxxx wrote:

Had the same problem for a long time and has since come back. I don't have the problem with the PS5 that sits next to the Sky Q box or the Tv that sits above it. It is definitely a Sky box problem. 

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I don't think anyone doubts that? Not sure who you were replying to as you didn't quote their post and the forum doesn't do it by default.

[deepgreen]

Just as we thought we had cracked it, the connection now keeps dropping again, with apps buffering ridiculously often and sometimes just refusing to stream at all.  My wife rang Sky today and, after going through the usual tedious advice to do yet again what we have been trying for months, she was told that we must report every incident as it happens to have a chance of an engineer coming out or a replacement Q box! 

So, if we are watching late evening and the problem occurs we are expected to call Sky and wade through the same process again and again?  All this while being told, patronisingly, that we are a valued 'platinum' customer!  Everything else we use that requires wi-fi connections works perfectly anywhere in the house, but Sky continues to be scandalously unreliable, given the money we pay for the privilege.  The entire saga of moving home (which is when it all went wrong) months ago has been handled grotesquely badly by Sky and shows no sign of ending! 

Being the "valued customers" we are, we are seriously considering just abandoning Sky, and making our story known to the media in the process.

[Chodley]

I suspect the press have bigger fish to fry

 What setup are you using again?

[deepgreen]

Q box connected to TV, mini-box upstairs, all set to act as wi-fi hotspots (which I discovered myself rather than beIng advised to do so by Sky), and a third party 1000mb/s router in the hall, giving a consistent 400-600mb/s at the Q box.  Cabling is not an option (nor should it be needed with the extremely strong wi-fi signal).  All was fine until we moved house in October, and it's been a disaster ever since (including their incompetence in shutting down most of our Sky subscription for no reason).  Sky is the only kit that doesn't work perfectly in our house...

The press probably do have bigger fish to fry, but another Murdoch story might not be completely ignored.

[jonathanxxxxxxxx]

I wish I was as clever as you

[Chodley]

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@deepgreen wrote:

Q box connected to TV, mini-box upstairs, all set to act as wi-fi hotspots (which I discovered myself rather than beIng advised to do so by Sky), and a third party 1000mb/s router in the hall, giving a consistent 400-600mb/s at the Q box.  Cabling is not an option (nor should it be needed with the extremely strong wi-fi signal).  All was fine until we moved house in October, and it's been a disaster ever since (including their incompetence in shutting down most of our Sky subscription for no reason).  Sky is the only kit that doesn't work perfectly in our house...

The press probably do have bigger fish to fry, but another Murdoch story might not be completely ignored.

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It's not a Murdoch story though, it's just a flakey consumer tech story and it's been the same for ~10 years.

try powerlines (cheap but not always reliable depending on power circuits) or a wifi mesh with the sky boxes ethernet attached to each one (not cheap but also gives you great wifi coverage throughout the house)

or a Q booster plugged into the router

[Chodley]

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@jonathanxxxxxxxx wrote:

I wish I was as clever as you

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So who were you replying to then?

(I could tell from the context this time 😉 wasn't supposed to be a comment on you being clever or not, just a fact about the way the forum unhelpfully works)

[deepgreen]

"Flakey"?  No - genuine.  It is a Murdoch story in that he owns Sky and Sky have been, judging by the large number of issues reported, less than helpful in resolving them, and lacking in providing genuinely helpful customer service to people they pointlessly refer to as "valued platinum customers". 

That aside,  though, as I said, we have superb wi-fi signal throughout the house, and at the Q box we have the extremely high value of 400-600mb/s.  Again, as I said, every other wi-fi-dependent device we have works perfectly everywhere in the house, just not Sky.  The option of running cables to connect everything is not feasible, and should be unnecessary anyway.  There is nowhere in the house that falls below about 300mb/s, and almost everywhere is far higher than that from our router source value of 1,000mb/s (symmetrical).  Thus there is no boosting required to our extremely strong wi-fi. 

I am no expert but everything we have repeatedly tried points to the Q box being the problem, but Sky refuse to acknowledge that possibility, so the saga goes on... 

We have also been told not to unplug our Q box too often, but when the system falls over so frequently, we find that there is no other option to restore the service.