Sky Q box regulary loses internet connection.

[Rich2384]

Hi Matt,

It's a Sky booster to help with the signal. Not a big house, so the mini boxes are up in the bedrooms above the office where the router is and above the Sky Q box so I would expect very few issues.??

[Rich2384]

In advanced settings I have IP Settings (on automatic) and Wi-Fi hotspots, which is crrently off. It says this can use the Sky Q box as a hotspot to boost the 2.4ghz wi-fi covergae?? Should this be turned on?

[Chodley]

It won't help this. If the Q box can't get a consistent signal it's not going to do a very good job as an extender

[R.W+Laidlaw]

I had the Sky engineer with me last week, replacing my old and flaky Q box with the latest UHD model and dropping off my free mini-Q box. He commented that he was pleased to see me using a wired Ethernet connection from my nearest Deco mesh node and said "the only way to go to get a consistent and stable Internet connection". It would therefore appear that Sky is wholly aware of their failings on wifi connection. 

[Rich2384]

I've got an ethernet cable arriving today to give it a go and see if it fixes the issue - thanks

[Chodley]

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@Rich2384 wrote:

I've got an ethernet cable arriving today to give it a go and see if it fixes the issue - thanks

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What are you going to connect that to?

and do you have minis that are currently relying on wifi?

[Rich2384]

Sky Q box direct to my router.

Hoping that if I can get a stable connection ruin between the two my mini boxes will be ok over WiFi with the booster that's in place.

[Mattcarpenter82]

This was my take too, not a massive distance so should be ok, wrong as my router and main box are in the same room, prob about 5m apart.

I am having another spell of connectivity issues, seems there is no reason for this as such.

[Chodley]

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@Rich2384 wrote:

Sky Q box direct to my router.

Hoping that if I can get a stable connection ruin between the two my mini boxes will be ok over WiFi with the booster that's in place.

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If the booster gets them to the same network as the Q is on via ethernet then yeah, should work and allow you to disable wifi on the main box, which is important.

[Rich2384]

Thanks for that!! I may not have thought to switch that off.

Will update this feed if it works.

[Rich2384]

Hi there,

I've just got my ethernet cable and connected my Main Sky Q box directly to my router with it. I have gone into netwrok setting and reset the connection to select connect via wired connection,.

You mentioned turning off the wifi function?

a) How do I do this?

b) Will my mini boxes still connect via wifi to my main Sky Q box if I do this?

Thanks

[Mattcarpenter82]

You have to enter the engineers menu by pressing 100 with setup highlighted then go into it and turn off 2.5 and 5ghz.

Im interested in the second bit....

[Chodley]

001 not 100

2.4 not 2.5

😉

[Chodley]

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@Rich2384 wrote:

Hi t

b) Will my mini boxes still connect via wifi to my main Sky Q box if I do this?

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As per the earlier posts, only if they can see it via the booster and its wired backhaul

[R.W+Laidlaw]

As long as you have asked the Sky box to connect via wired, there is no need to turn off wifi.