Sky Q box not working

[Melita1]

Sky Q box isn't working. Have gone through all the stuff when I phoned. Now have 2 red lights on the sky Q box . The tv comes on fine, the main box works just not that

[oldfella]

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@Melita1 wrote:

Sky Q box isn't working. Have gone through all the stuff when I phoned. Now have 2 red lights on the sky Q box . The tv comes on fine, the main box works just not that

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Hi @Melita1 

Work through the following link
https://www.sky.com/help/articles/sky-q-box-wont-turn-on

It also refers to minis as well as the main box