Sky Q box keeps switching itself off?

[ERNEST.SUTHERLAND]

Same problem here.

[IanNorth]

Help!! This is happening so frequently now. Over 15 times today alone

[sianmichaela]

Happens to me all the time too, I don't watch much live TV, so it's usually when I'm in an app such as Netflix or Disney+ etc. Internet is working at the time, I can immediately press home and then reload the app but it's incredibly infuriating. Never experienced anything like this with previous provider. Feels like Sky Q is a dreadful, poorly maintained product which costs are a fortune to the customer. With no support seemingly..... No Sky reps in here to support?

[Carmel25]

• Exactly same problem here. I've had sky q for years and this is a new problem for me. 

[Carmel25]

No, but I have same problem 

[Jimbo251]

Same here, turns off without warning. Definitely doesn't show on screen that it's going to happen but appears to do it more when streaming through apps. 

[IanNorth]

Since my last post.  I took the batteries out of the remote and left for 5mins.

I also switched off the smart standby feature in the settings.  Now it means I have to press the stand by button twice (once for the Sky box and a long press for the TV)

No idea which fixed it (probably the smart standby feature)

BUT it hasn't done it since

[SimonCvgh]

Yep, my sky Q has started doing this; no warning, screen goes off but with no 'ping' noise you get when turning off with remote. It's clearly a software bug; I just wish Sky customer care acknowledged there is an issue so customers know a fix is coming rather than having to faff with settings.

[Lisarti]

Happening about every 5 minutes for me this weekend and daily before this for the past month or so!

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