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Discussion topic: Sky Q box keeps switching itself off?

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This message was authored by Mich4F This message was authored by: Mich4F

Sky Q box keeps switching itself off?

When watching tv on sky q box whether it's live tv or from something I've recorded the screen goes blank and the box switches off. Any ideas why this is happening plz TIA

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This message was authored by oldfella This message was authored by: oldfella

Re: Sky Q box keeps switching itself off?

Posted by a Superuser, not a Sky employee. Find out more

@Mich4F wrote:

When watching tv on sky q box whether it's live tv or from something I've recorded the screen goes blank and the box switches off. Any ideas why this is happening plz TIA


Hi @Mich4F 

Is the Q box well ventilated and not stacked with other devices.   Is looks like it may be overheating.

If this isn't the issue 
Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Mich4F
Topic Author
This message was authored by Mich4F This message was authored by: Mich4F

Re: Sky Q box keeps switching itself off?

Thank you it is definitely not over heating as it's well ventilated. I have done the reset you suggested so hopefully this works. Thank you

This message was authored by WeeAl57 This message was authored by: WeeAl57

Re: Sky Q box keeps switching itself off?

I'm getting this problem. Tried resetting the box, but it's still hapenning. Any more ideas?

This message was authored by ElevenSeven This message was authored by: ElevenSeven

Re: Sky Q box keeps switching itself off?

You are asleep.  Otherwise you will see notice off box off soon to save energy 

This message was authored by drummer12 This message was authored by: drummer12

Re: Sky Q box keeps switching itself off?

Every time I switch my tv off my sky q box switches itself off. Any idea on how to fix this please

This message was authored by xenon81 This message was authored by: xenon81

Re: Sky Q box keeps switching itself off?


@drummer12 wrote:

Every time I switch my tv off my sky q box switches itself off. Any idea on how to fix this please


That's the new smart standby feature. There's not much point leaving the Sky Q box on when the TV is off (it will still record etc in standby mode) but if you wish to disable this anyway, go to Settings, Setup, Preferences, set Smart Standby Mode to off.

This message was authored by Invisiblename This message was authored by: Invisiblename

Re: Sky Q box keeps switching itself off?

Posted by a Superuser, not a Sky employee. Find out more

@drummer12 wrote:

Every time I switch my tv off my sky q box switches itself off. Any idea on how to fix this please


New feature. Note that the Sky Q box is not "switching off", it is going into standby

I am just another Sky customer!
This message was authored by drummer12 This message was authored by: drummer12

Re: Sky Q box keeps switching itself off?

@xenon81 

Thank you will try it later.

This message was authored by Laing1 This message was authored by: Laing1

Re: Sky Q box keeps switching itself off?

Posted by a Superuser, not a Sky employee. Find out more

@drummer12 wrote:

Every time I switch my tv off my sky q box switches itself off. Any idea on how to fix this please


@drummer12 as @Invisiblename say this is the new smart stanby feature introduced in the new Q250 software update if you don't want this to happen you can turn it off by doing the following

press the home button scroll down to settings then setup then preferences then smart standby and turn it off


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by South+Toony This message was authored by: South+Toony

Re: Sky Q box keeps switching itself off?

I think there is a point in having the Q box on when the TV is off.  I have just got a new Q box and everytime I switch off the TV the box goes off which I am finding very frustrating (I am going to change this thanks to these Sky community posts).

 

For example, if I plan to watch the news at 6pm and have the box showing BBC, and then switch off the TV as say 5.30, if the box is still on and I don't quite make it to the TV by 6 I can switch on the TV and rewind to the beginning of the News programme so I have missed nothing.  Of course this applies to any programme.

This message was authored by Djsteve This message was authored by: Djsteve

Re: Sky Q box keeps switching itself off?

Does t work don't bother 

This message was authored by Carmel25 This message was authored by: Carmel25

Re: Sky Q box keeps switching itself off?

Yes I'm having the same problem. Sky qbox randomly just switching off whilst watching. Has happened 4 times this week.

This message was authored by TDME This message was authored by: TDME

Re: Sky Q box keeps switching itself off?

My sky box keeps turning off while I'm actively watching TV.  Is this really caused by some software update introducing a "smart standby" feature or is it something else? 

This message was authored by Roginlon This message was authored by: Roginlon

Re: Sky Q box keeps switching itself off?

Same here. Has happened several times this evening. Before only a couple of times over the last couple of weeks.  It is getting annoying.  

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