Sky Q box issues

[AndiNim]

Sky Q box stick at step 2 of update and we have followed all other reset instructions - not working at all now 

[whiteonline]

Have you tried unplugging the box for a minute or so, and trying again?

[oldfella]

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@AndiNim wrote:

Sky Q box stick at step 2 of update and we have followed all other reset instructions - not working at all now 

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Hi @AndiNim 

Work through the following link
https://www.sky.com/help/articles/sky-q-box-wont-turn-on

Ordering a new Q box usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement. Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.

[Tom-W19]

Hi @AndiNim 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks