My sky upstairs wont work its aays press 3 and 6 together

[Natasha90]

My sky upstairs won't work it says press 3 and y together and won't work 

[Mr+Flibbles+86]

Hi there @Natasha90, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks