@VickiBaker wrote:
Hi I'm hoping someone can help. I've tried every step online and also with an agent on Friday but still having the problem. My sky Q box cannot connect to broadband so we can't watch Netflix it any other apps, or use voice control. I also can't seem to actually call the right number tk book an engineer. We're with sky for broadband which is working fine, the sky Q box will just not connect to it. We also have a mini box in another room which has issues too as it now can't connect either. Any bell would be appreciated, or a phone number that will actually get me an engineer visit. Or do I just give in and order a new box? Thanks
hi @VickiBaker
I am sure you have done this but may I suggest you give this another try:
First do a power down restart of your router.
Next is to restart your main SKY Q box :
Use the remote to place it into standby mode
Then remove the power to it (either switch off at mains or remove the power plug)
Wait at least 30s
Then re-apply the power & wait for it to fully restart - this may take a few minutes.
Once the main box is restarted do the same power down on each of the mini boxes.
Phone number wise :
If you have the MY SKY app I think you may be able to find a number there - especially if you are a SKY VIP member
If not go this page & scroll to the bottom and expand the link need more help & scroll down
https://www.sky.com/help/home
If you have SKY Mobile or SKY Talk land line then I think you can also call 150
Unfortunately I think there can be an art in navigating the phones so that the bots don't just refer you back here
