Discussion topic: Sky Q box freezes on exiting BBC Iplayer

This message was authored by: Sharon+Marshall22 · ‎25 Sep 2023

Everytime I exit BBC iplayer my SKYQ box freezes and I have to switch it on and off again at the mains to get it working again. Very annoying.

This message was authored by: Laing1 · ‎18 Aug 2024

@Cryptic1 wrote:

I have some kind of super bug. When I press play on iPlayer for a showing exits and enters a black screen on the sky box. Rebooting sky box doesn't work. I have to reboot sky box AND the TV at the mains to reconnect. Sky, get your head out your @55!

@Cryptic1 you could try refreshing the apps in the engineers menu

To enter the engineers menu do the follow
press the home button then scroll down to setting and hi-light
do not press select/enter but press 001 then select this takes you into the engineers menu

scroll down to apps > refresh

or

You could try resetting the settings in the Q boxes hidden menu.
To enter the hidden menu press the home button and scroll down to settings but do not select settings.
With settings highlighted press 0 0 1 then select
Only Carry out the first Reset being Reset Settings as the others will wipe all recordings.
After the reset you will have to re-pair your remote assuming you are using a bluetooth remote by pressing 1 and 3 together on the remote

I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

View this Answer within the discussion

This message was authored by: Addie15 · ‎26 Sep 2023

Hi there, Sharon+Marshall22. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

This message was authored by: Mr+Ramsden · ‎26 Sep 2023

Don't do the intuitive press home to exit, you need to use the back button and perform a full exit. That way 8 times out of 10 your box will remain working. This bug is made all the more annoying because of the awful decision to have play from start default action for pressing circle button, so many time i press it to get a program overview and am thrown into iplayer hell

This message was authored by: Lisa-P1987 · ‎28 Sep 2023

We are still looking to help you @Sharon+Marshall22 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert

This message was authored by: Sharon+Marshall22 · ‎01 Oct 2023

Is this a bug then. The Sky box freezes on exit even if I have watched something on iPlayer on purpose.

This message was authored by: Mr+Ramsden · ‎02 Oct 2023

Well if software freezes on exit then i would accept it as a bug report from my support department.

This message was authored by: Harley+Breakout · ‎11 Nov 2023

I have the same problem with iPlayer! You watch the program and try to exit and it goes to black screen. VERY annoying as you have to turn the Q box off to clear the issue. There must be a solution to a problem that so many people have.

This message was authored by: Pleasebaniplaye · ‎22 Nov 2023

I have the same issue. Been like it for years. Iplayer is a pita.

Yet another reset and I didn't even want to watch iplayer.

This message was authored by: Chris_Wade · ‎28 Nov 2023

I have same issue - it's infuriating as iPlayer comes up as a delayed function of going to a BBC Chanel and pressing select

This message was authored by: RussClark · ‎29 Dec 2023

I have the same issue. It used to be occasionally but now it's almost every day

This message was authored by: oldfella · ‎29 Dec 2023

@RussClark wrote:

I have the same issue. It used to be occasionally but now it's almost every day

Exactly how are you exiting iPlayer @RussClark

This message was authored by: RussClark · ‎29 Dec 2023

Usually backup until I get a prompt to exit IPLAYER and I confirm I want to exit.

This message was authored by: Dean · ‎07 Jan 2024

Mine too despite going through exit procedure vision dissappear but audio remains on.

Only way to correct is power down & reboot.

This message was authored by: RussClark · ‎07 Jan 2024

Exactly the same as mine.

This message was authored by: no+fibre+tx+tosky · ‎08 Jan 2024

same issue for me too

Discussion topic: Sky Q box freezes on exiting BBC Iplayer

Sky Q box freezes on exiting BBC Iplayer

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