Sky Q box does not turn on or off

[Shamim2]

I can use tv remote to turn it on but sky remote does not change the channels 

[Laing1]

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@Shamim2 wrote:

I can use tv remote to turn it on but sky remote does not change the channels 

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@Shamim2 Try resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.