Sky Q Slow top change channels

[Ronan11]

Sky Q and Mini box are very slow changing channels with a black screen for up to 10 seconds before the channel changes. Have turned off and restarted both boxes but problem is still there , have also checked that leads are tight and pluged in properly , anybody have similar or have a solution please. Got tecnical fault message a few thimes last night but not getting that message now 

[stereohaven]

---

@Ronan11 wrote:

Sky Q and Mini box are very slow changing channels with a black screen for up to 10 seconds before the channel changes. Have turned off and restarted both boxes but problem is still there , have also checked that leads are tight and pluged in properly , anybody have similar or have a solution please. Got tecnical fault message a few thimes last night but not getting that message now 

---

What software version are your boxes running?

You can check in Home > Settings > System info

Q33 has just started rolling out, so they should at least be on Q32. You can ignore the rest of the numbers.

[Ronan11]

Thanks , seems to be version 32 

[stereohaven]

---

@Ronan11 wrote:

Thanks , seems to be version 32 

---

OK, that's the same for most people currently as it takes a few weeks for updates to roll out.

However the instability is likely something else then. Who is your broadband with? Have you restarted your router/hub? Have you added or changed anything recently to your home network?

Are any faults reported in the MySky app under 'Check your services'?

[Ronan11]

Thanks again, new router installed a couple of weeks ago but has been working okay up until last night, Broadband provider is EIR 

[stereohaven]

---

@Ronan11 wrote:

Thanks again, new router installed a couple of weeks ago but has been working okay up until last night, Broadband provider is EIR 

---

It could be connected to that change, in the sense that the new router may be interfering in some way with the mesh that the Sky Q system generates itself on the 5ghz band.

Or, much like the trouble some people have with the latest EE routers in the U.K., when you introduce WPA3 security, WiFi 6 or 7, but the networking kit in the Q boxes is built to a much older standard.

Is the main Q box hard wired or using WiFi? Can you adjust the 5ghz band on your new router so it isn't clashing with the Q WiFi mesh? Q uses 80MHz on channel 36.

[Ronan11]

Main box is hard wired to the router , will try to get into the router to check the frequensy

[stereohaven]

---

@Ronan11 wrote:

Main box is hard wired to the router , will try to get into the router to check the frequensy

---

You can also turn off the 2.4ghz band then on the main Q box and the mini.

Ethernet from Eir router > Main Q box > Q mini connects to 5ghz mesh generated by main box

[Ronan11]

When you say turn off 2.4 on main box , do you mean turn off wifi hotspot ? if so this is off. Ive hust checked channels and frequency on modem and doesnt appear to be any clash . Everything seems as you suggest but still seem to have delay in change . I can see box connected through ethernet on modem dashboard 

[Ronan11]

I can also see the m inibox connected on the ethernet list

[stereohaven]

OK.

Difficult to diagnose then this one. Might be a case of waiting to see if Q33 makes a difference and then contacting Sky if not.

You have done all the resets, looked at optimising the network, checked for updates etc. 

Another user might have a suggestion that can help, but I would be directing you to Sky at this point as it could simply be a hardware fault developing.

That said, I would hope that would show up in the service checker.