Sky Q - No Internet Connection with Virgin Media Broadband

[OtisRedding]

Will give it a go later - cheers 🙂

[Chodley]

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@OtisRedding wrote:

Can only speak for myself here Eric, I'm not at home to try the above suggestion re: DNS settings.

Just seems odd that no other devices in the home have issues (including a new device added to network yesterday). 

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If the problem is with the propagation of DNS entries for sky services, that wouldn't affect anything else.

[Chodley]

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@ericabercrombie wrote:

Before I contact Sky about this issue....does your problem still exist?? i.e does your system say that the router is connected but you have 'no internet'?

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This post is a bit unusual - do you have some special access to Sky? You joined 9 years ago and only posted twice?

[Scoj]

Been like this since yesterday 3pm so that would be ideal lol

[Chodley]

Someone in another thread said theirs started working about 7pm last night. Maybe worth rebooting your router and then Q to clear any cached stuff.

[ericabercrombie]

I've had Sky for about 25 years or so and my Sky Q box was installed about a year after they came out. This is the first issue I've had with Sky Q and I only discovered it very late last night. So after resetting the Sky box and the Virgin Media router (4 times now) I started googling to see if anyone else had similar issues.......so here we are. 

[Euan55]

Got an engineer coming out later this week to try and fix or upgrade my Q box. I will see how it goes but my last monthly bill with Sky was over £130. I expect better quality than this for that kind of outlay so we will see

[casadiablo]

Yea it's still not connecting 

[casadiablo]

Just about to give this a go . I'll report back 

[casadiablo]

Changing DNS to 1 .1 .1 .1 worked

thanks 🙏 

[DK0904]

For the less tech savvy among us, does changing the DNS affect anything else? Will this need to be changed back at some point when Sky/Virgin find a solution?

At work at the moment but hoping to just change the DNS and sort the issue later on.

[Glasgow+Toad]

FYI thanks for the DNS option.

I was on with sky for 50 mins, went through everything I did last night. They then stated to call Virgin as there was nothing wrong with the Sky box.

Saw the DNS option and tried it, worked!!

[Pogit]

Virgin Media DNS has been having problems for sometime this compared with know flaws in superhub middle ware makes it a nightmare I changed all my equipment to us another public DNS provider.  (My Sky boxes are connected by Ethernet cables btw) lots of for over on the VM forums about WiFi and DNS problem which they have no intrest in solving.   Maybe have. Look at their digital conversion and backup line failures too while your there. 

[ricgil75]

This worked for me. I had been demented for days. 

Appreciated👍

[Vassky]

Changing the DNS to 1.1.1.1 worked for me too, cheers.