Sky Q box not receiving internet connection

[Chodley]

Few similar threads on this. Virgin broken something again?

[Chodley]

Virgin Media?

[Scoj]

Yes it is

[Chodley]

Few similar threads today. Try changing your DNS on the Sky Q to 1.1.1.1

Be interested to see if that works.

[Scoj]

Ok I will do, I unfortunately have had to go to my work now, but I will try that later and respond thanks for the advice

[Chodley]

It's possible VM might have sorted it by the time you get home.

[KRDrummer]

I wouldn't be in such a rush to change to Virgin TV. I'm on Sky Broadband and Tv and I'm still having the same problem.

[ericabercrombie]

Before I contact Sky about this issue....does your problem still exist?? i.e does your system say that the router is connected but you have 'no internet'?

[OtisRedding]

Can only speak for myself here Eric, I'm not at home to try the above suggestion re: DNS settings.

Just seems odd that no other devices in the home have issues (including a new device added to network yesterday). 

[OtisRedding]

Will give it a go later - cheers 🙂

[Chodley]

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@OtisRedding wrote:

Can only speak for myself here Eric, I'm not at home to try the above suggestion re: DNS settings.

Just seems odd that no other devices in the home have issues (including a new device added to network yesterday). 

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If the problem is with the propagation of DNS entries for sky services, that wouldn't affect anything else.

[Chodley]

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@ericabercrombie wrote:

Before I contact Sky about this issue....does your problem still exist?? i.e does your system say that the router is connected but you have 'no internet'?

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This post is a bit unusual - do you have some special access to Sky? You joined 9 years ago and only posted twice?

[Scoj]

Been like this since yesterday 3pm so that would be ideal lol

[Chodley]

Someone in another thread said theirs started working about 7pm last night. Maybe worth rebooting your router and then Q to clear any cached stuff.

[ericabercrombie]

I've had Sky for about 25 years or so and my Sky Q box was installed about a year after they came out. This is the first issue I've had with Sky Q and I only discovered it very late last night. So after resetting the Sky box and the Virgin Media router (4 times now) I started googling to see if anyone else had similar issues.......so here we are.