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Discussion topic: Sky Q Box keeps disconnecting from WIFI

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This message was authored by Bezzer1989 This message was authored by: Bezzer1989

Sky Q Box keeps disconnecting from WIFI

My Sky box keeps disconnecting from the WIFI ever since I upgraded the WIFI. I can't even reset it using the button on the side of the WIFI router as this process has never worked and I have to mannualy add the password which then takes at least 3 attempts to connect again.

Nothing else is affected.

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This message was authored by Laing1 This message was authored by: Laing1

Re: Sky Q Box keeps disconnecting from WIFI

Posted by a Superuser, not a Sky employee. Find out more

@Bezzer1989 wrote:

My Sky box keeps disconnecting from the WIFI ever since I upgraded the WIFI. I can't even reset it using the button on the side of the WIFI router as this process has never worked and I have to mannualy add the password which then takes at least 3 attempts to connect again.

Nothing else is affected.


@Bezzer1989 who is your broadband provider ?

If its Sky which router do you have the black or white ?


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Bezzer1989
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This message was authored by Bezzer1989 This message was authored by: Bezzer1989

Re: Sky Q Box keeps disconnecting from WIFI

I have the white one, I used to have a black

one but upgraded. This never happened with the black one 

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