Sky Q Box behaving eratically

[richoakuk]

I have a 2Tb Sky Q Box; recently it has started behaving very eratically. Symptoms include:

• Slow to change channels; often reports "Channel not available due to a technical fault" before eventually kicking in
• Recordings are failing or only partly recording
• Mini boxes ar losing connection intermitently
• Red recording light is on at random times (when not recording)

Wondering if its reaching the end of it's life; a few years old now

[Doc5907]

@richoakuk 

You could try a reset..

Try a Reset Settings in the hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.

Scroll down to Reset
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you may have to re pair your Bluetooth remote If you use one.

If still an issue , you could be right that the box is on the way out and you can call Sky to request a replacement.

[richoakuk]

Sorry, forgot to say that I'd already done a settings reset as you describe 

[ThePope27 · Accepted solution]

@richoakuk,

Have a read through this and see if any of these methods help in your situation, if not at the bottom of the page there's a link to replace the box 🙂

https://www.sky.com/help/articles/there-is-a-technical-fault-with-this-channel

[richoakuk]

So, I bit the bullet and did a Factory Reset. So far, it has been performing ok since. Thanks everyone for the advice