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Discussion topic: Remotes

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This message was authored by: phillipshrw

Remotes

Does anyone know if you have to return remotes if you have a replacement one sent to you, as ours has stopped working properly even after trying to reset it
H whiteman
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This message was authored by: nigea99

Re: Remotes

Posted by a Superuser, not a Sky employee. Find out more

@phillipshrw wrote:
Does anyone know if you have to return remotes if you have a replacement one sent to you, as ours has stopped working properly even after trying to reset it

hi @phillipshrw 

 

No you don't return broken/defective remotes  

 

You only need to return  remotes when you return the the SKY Q box(es)

This message was authored by: lettice

Re: Remotes

Posted by a Superuser, not a Sky employee. Find out more

You do not need to return the broken/faulty remote control when you request a replacement.

 

Sky would always let you know if they want you to return any equipment, like leaving Sky or moving to Sky Glass/Stream.

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