Remotes

[phillipshrw]

Does anyone know if you have to return remotes if you have a replacement one sent to you, as ours has stopped working properly even after trying to reset it

[nigea99]

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@phillipshrw wrote:
Does anyone know if you have to return remotes if you have a replacement one sent to you, as ours has stopped working properly even after trying to reset it

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hi @phillipshrw 

No you don't return broken/defective remotes  

You only need to return  remotes when you return the the SKY Q box(es)

[lettice]

You do not need to return the broken/faulty remote control when you request a replacement.

Sky would always let you know if they want you to return any equipment, like leaving Sky or moving to Sky Glass/Stream.