Sky Q Apps pixelating

[dmall]

What number are people calling which might result in getting a replacement HDR enabled box. I am a Sky VIP member, having been with Sky since it was first available

The last time I needed to contact Sky there was a dedicated number for VIP customers but I can't find it now. It was probably to arrange the original Sky Q 2TB box which is now very old.

I'm well out of contract now so seriously considering moving away. 

[Daniel0210]

@dmall 

The old individual vip numbers were phased out some time ago. You can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a dedicated ROI number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

[Fill123]

• 2nd oct and still nit sorted

[ian+galloway]

Yes, I did but vague.... as "working on it" not that reassuring 🤷‍♂️

[Megahard]

I have the same issue with Netflix pixelating when viewed using Sky Q. The netflix app on my Panasonic TV previously worked fine with zero pixelation before I linked my Netflix account to Sky. Both are connected to the same Sky router using ultrafast 500mb fibre. I think the Sky Q box just lacks graphics processing power even though I'm running latest firmware Q270.000.10.02L (5u193hm) on 32B062 hardware.