Sky Q Apps pixelating

[Meldrewman]

I must say that this issue has made me look at Stream - despite initially being sceptical - but it still seems to be a work in progress and with some limitations.

There is a dedicated Community forum which, after I'd read many of the posts, gave me a good insight...

[Hevnden208]

Over the past month or so we are experiencing picture breaking up, like mosaic effect/pixel problem? On any channel that is streamed, Netflix, Amazon and Paramount, You Tube ok.

[TimmyBGood]

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@cmoh wrote:

The engineer who came also said he thinks Q will be discontinued in the not to distant future and stream was the way to go

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As discussed in other threads, if the satellite company SES doesn't choose to invest several hundred million pounds in orbital hardware to replace the Astra 28.2E cluster before the end of this decade, all satellite television broadcasting to the UK will cease.

[Laing1]

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@Hevnden208 wrote:

Over the past month or so we are experiencing picture breaking up, like mosaic effect/pixel problem? On any channel that is streamed, Netflix, Amazon and Paramount, You Tube ok.

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@Hevnden208 I have moved your post into the large thread all about this problem have a read of the 2nd post on page 1 the post marked as the answer

[melee79]

Hi - I have several apps such as Disney and prime pixalating a lot while playing. 

I have the router wired into the SkyQ box and and getting speeds of 300+. That helped for about a hour (previously via WiFi, with speeds of only 34mbps). It can get quite distracting at times. 

We have a 3rd party for internet and o ly halpenes when watching through SkyQ 

Any suggestions would be greatly appreciated. 

[Laing1]

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@melee79 wrote:

Hi - I have several apps such as Disney and prime pixalating a lot while playing. 

I have the router wired into the SkyQ box and and getting speeds of 300+. That helped for about a hour (previously via WiFi, with speeds of only 34mbps). It can get quite distracting at times. 

We have a 3rd party for internet and o ly halpenes when watching through SkyQ 

Any suggestions would be greatly appreciated. 

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@melee79 I have moved your post to a larger thread all about the same problem.

Have a read of the 2nd post on page 1 the one marked as the current answer

[Datamitch]

I've been getting the same issue on all Apps for a while, then you get an email that your price is going up by 15%. #Joke.

[JG215]

Having the same issue. Apps are all pixilating while watching anything. Internet is working fine. 

[MatthewR84]

I have the issue too on Netflix via the Sky App with internet of 290Mbps. Doesn't seem to happen with Discovery + but haven't watch that much.

[Oreobiscuit]

I had this problem on streaming apps Netflix, Disney, prime and paramount plus. Had a sky q box change but the problem has returned. It's slightly raining today but the affect on the picture pixelation is horrendous. I understand that heavy rain and snow on the dish can cause issues but surely light rain shouldn't be a big deal....

[Nynja+Squirrel]

Those apps don't use your dish, they use your broadband connection. 

But - I have the same issue, and it's really turning me off Sky completely, it's been months now. Same apps are fine on tablet, PC, TV, just not SkyQ box. This needs some serious attention.

[type-r]

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@Oreobiscuit wrote:

I had this problem on streaming apps Netflix, Disney, prime and paramount plus. Had a sky q box change but the problem has returned. It's slightly raining today but the affect on the picture pixelation is horrendous. I understand that heavy rain and snow on the dish can cause issues but surely light rain shouldn't be a big deal....

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Out of interest, when you had your Sky Q box changed, how long were your apps working for before the problem returned?

[melee79]

Same issue.

No issues at all using any other device. 

As we watch about 90% of our TV this way (via SkyQ) and very little actual Sky TV, only keeping it and the channels we keep re-contracting with out of habit, I think it's about time to move on now that the choices are there  

[KinardUK]

So a quick follow up from me, after replacing our Sky Q (2017) box with a new one, the problem has disappeared for us.

[JibbaJoy]

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@KinardUK wrote:

So a quick follow up from me, after replacing our Sky Q (2017) box with a new one, the problem has disappeared for us.

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Hi @KinardUK , can you tell me the hardware version of your new box please [mine is 32B061 probably a 2021 version]