Sky Multiroom not working

[Kevan2]

I have Sky Multiroom. Since the weekend the TV that is in the kitchen is not being responsive to the Sky Remote. I have changed the SKy remote with one that is working successfully in another room and I have changed the Magic Eye that is working successfully in another room. Yet, the problem  still exists.

Any advice please

thanks

Kevan 

[Daniel0210]

@Kevan2 
Try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if necessary-
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

[TimmyBGood]

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@Kevan2 wrote:

I have Sky Multiroom.

I have changed the Magic Eye that is working successfully in another room.

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Multiroom with Sky+ or Multiscreen with Sky Q (where you've posted)?

'Magic Eye' suggests Sky+

[Kevan2]

The problem seems to be with the TV and not the Magic Eye. I have tried 2 magic eyes that work successfully in other rooms but not on the tv in the kitchen

[Daniel0210]

@Kevan2 

So as asked previously do you have Sky+ or Sky Q (where you've posted)?

[Kevan2]

The magic eye connected to the kitchen tv has stopped working. I've proved that the magic eye is working fine as I have tested it on another tv. I have also taken a Magic Eye that is working on another tv but it does not work on the kitchen tv. I'm assuming therefore that there is an issue with the kitchen tv. Help please? thanks

Kevan

[Daniel0210]

@Kevan2 

You still haven't clarified which Sky platform you have Sky Q or Sky+?

[MightyQuinn]

Hi @Kevan2   You haven't answered the question, do you have Sky Q or Sky+HD? The confusion is, Sky Q does not support the old magic eye.