Sky Mini box

[Daviebowls]

Have been a Sky customer for  some time with Sky Q and multiscreen-however in the last 2 days the mini box is freezing -similar to that with the Sky dish with thunderstorms etc. Have had the mini box for some years -is it on its way out ?--No problem with the TV when connected to outside aerial-or is the simple answer to rer-set the box ?

[oldfella]

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@Daviebowls wrote:

Have been a Sky customer for  some time with Sky Q and multiscreen-however in the last 2 days the mini box is freezing -similar to that with the Sky dish with thunderstorms etc. Have had the mini box for some years -is it on its way out ?--No problem with the TV when connected to outside aerial-or is the simple answer to rer-set the box ?

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Hi @Daviebowls 

Try resetting the Network on the mini box.

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

[Daviebowls]

Many thanks for the info have done everything that you has suggested. However the problem is still there. I have moved the mini  box  to different rooms and connected to the  TV's there and there is no problem receiving sky channels and playing recordings. Have reconnected the mini box back to its original position in the bedroom and played back recordings and the screen freezes but does not on live sky channels so it seems the box is receiving signals but not on recordings?

[oldfella]

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@Daviebowls wrote:

Many thanks for the info have done everything that you has suggested. However the problem is still there. I have moved the mini  box  to different rooms and connected to the  TV's there and there is no problem receiving sky channels and playing recordings. Have reconnected the mini box back to its original position in the bedroom and played back recordings and the screen freezes but does not on live sky channels so it seems the box is receiving signals but not on recordings?

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Hi @Daviebowls 

certainly shouldn't be a problem with the mini if it is OK with other room TV's.

Is it's normal location further away from the main Q box or are there more obstacles between them?

Would think it must be a WiFi issue at that location.

[Daviebowls]

The position of the Mini box amd sky Q box has not changed for some 6 years and have had this issue only in the last two weeks-it seems playing back recordings is the only issue-is it as simple as getting a wi-fi booster or is the problem lies deeper 

[oldfella]

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@Daviebowls wrote:

The position of the Mini box amd sky Q box has not changed for some 6 years and have had this issue only in the last two weeks-it seems playing back recordings is the only issue-is it as simple as getting a wi-fi booster or is the problem lies deeper 

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You will only know if you try with a booster @Daviebowls .

WiFi is unpredictable.  Don't forget if you get a Booster it must be a Q WiFi booster from Sky.