Can't Checkout order for Sky q minbox

[RNorthwood]

Why when I request an extra minibox, enter my card details (tried multiple cards) to pay the £50, do I get the message "Sorry, we hit a problem. Please try again". 

Unbelieveably, it seems that Sky don't want my money?

[Chodley]

I've escalated this. Look out for a chat bubble.

[RNorthwood]

Ok, thanks. Where exactly am I looking for this chat bubble? Bearing in mind that I don't intend to monitor this forum and /or MySky account continuously...

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @RNorthwood.