Sky Mini Box

[Jade0890]

So I've had sky since January. We've got the sky Q box dow stairs, and a mini box upstairs. Every night for the last few weeks weve turned the mini box on, and its saying either unable to connect to network, or unable to connect to sky Q box. We are having to reset the box and connect it back to the main box downstairs. We've not had any issues with the main box, its just the mini box. Sky can you help???

[Daniel0210]

@Jade0890 

Is this happening before 0545 in the morning? 

[Jade0890]

Well its every evening, around 10-1030pm 

[Daniel0210]

@Jade0890 

Perhaps reboot your broadband then try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if applicable -
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

Allow 5-10 minutes before things hopefully revert back to normal.

[Jade0890]

We do this every night 😓 i go downstairs unplug thr router and main box for 15 minutes plug it back in reboot it all do the same upstairs reconnect it all and it works,sometimes for about half hour sometimes it stays on. But its every night we have to do it and its getting a bit annoying 

[Invisiblename]

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@Jade0890 wrote:
So I've had sky since January. We've got the sky Q box dow stairs, and a mini box upstairs. Every night for the last few weeks weve turned the mini box on, and its saying either unable to connect to network, or unable to connect to sky Q box. We are having to reset the box and connect it back to the main box downstairs. We've not had any issues with the main box, its just the mini box. Sky can you help???

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When you say "turned the mini box on" do you mean 'bring it out of standby' via the remote control, or 'turn it back on at the mains'?

[Jade0890]

Sorry i should have said that! Turn it on by the remote control